Contact Us

If you wish to modify or cancel your order, please contact us as soon as possible via our contact form, specifying your order number and the desired changes.
Our team will get back to you as soon as possible. If your order has not yet been shipped, we will do our best to apply the requested changes.

On weekdays, any order placed before 2:00 PM is shipped the same day. No shipments are made on weekends or public holidays.

It is sent automatically by email after payment. Remember to check your spam or junk mail.

Once shipped, you will receive an email with a tracking link. You can track your order using the link received by email or directly on the carrier's website using your tracking number:
Chronopost: Parcel tracking | ChronopostGLS: Track your parcel | GLS France | GLS France

Orders placed on weekdays before 2:00 PM are shipped the same day. No shipments are made on weekends or public holidays.
For orders to countries outside the European Union, an additional 48-hour delay may be necessary due to customs formalities imposed by the country.

Delivery times vary depending on your place of residence:
Metropolitan France: 1 to 2 working days (excluding weekends and public holidays)
International: 2 to 4 working days

We deliver throughout Europe (excluding French overseas departments and territories), Switzerland, and the United Arab Emirates.

Yes, we deliver to the following geographical areas: Metropolitan France, Corsica, EU member countries, Switzerland, Norway, United Arab Emirates. Shipping costs are calculated during the checkout process.

Yes, you have 14 days from receipt to return an unused item, in its original packaging.

Contact us with your order number. Once the item has been received and checked, the refund will be processed within a few days.

If you notice a delay or a delivery problem, please do not hesitate to contact us as soon as possible.
We will quickly contact the carrier to resolve the situation as soon as possible.

If your order arrives damaged, it is imperative to report it immediately to the carrier upon delivery, by making clear reservations on the delivery note and checking the contents of the package.
Then, please contact us via our contact form, specifying your order number and attaching photos of the package and the products concerned. We will find a solution quickly.

You can find your tracking number from your customer account under "my orders". You can also contact us via our contact form, providing your order number, and our teams will respond as soon as possible with your tracking link.