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Questions / Answers
You may find the answer to your question below:
Can I make changes to my order or cancel it after payment?
Can I make changes to my order or cancel it after payment?
If you wish to modify or cancel your order, please contact us via the contact form as soon as possible, indicating your order number and the changes to be made. Our teams will respond to you as soon as possible and will be able to make the changes if your order has not yet been shipped.
How long does it take for my order to be shipped?
How long does it take for my order to be shipped?
During the week, any order placed before 2:00 p.m. is shipped the same day. There is no shipping on weekends and public holidays.
How do I track my order?
How do I track my order?
During the entire process of preparation, shipping, routing and deliveries you will be notified by email. You can track your order using the link received by email or directly on the carrier's website using your tracking number:
Chronopost: Parcel tracking | Chronopost
GLS: Track your package | GLS France | GLS France
How do I track my order?
How do I track my order?
Once shipped, you will receive an email with a tracking link. You can track your order using the link received by email or directly on the carrier's website using your tracking number:
Chronopost: Parcel tracking | Chronopost
GLS: Track your package | GLS France | GLS France
What are the shipping times?
What are the shipping times?
Orders placed on weekdays before 2:00 p.m. are shipped the same day. No shipments are made on weekends or public holidays.
For orders to countries outside the European Union, an additional 48 hours may be required due to customs formalities imposed by the country.
Timeframes vary depending on where you live:
Metropolitan France: 1 to 2 working days (excluding weekends and public holidays)
International: 2 to 4 working days
Which countries does Fitness World Nutrition ship to?
Which countries does Fitness World Nutrition ship to?
We deliver throughout Europe (excluding overseas territories), Switzerland and the United Arab Emirates.
Do you ship internationally?
Do you ship internationally?
Yes, we deliver to the following geographic areas: mainland France, Corsica, European Union member countries, Switzerland, Norway, and the United Arab Emirates. Shipping costs are calculated at the time of ordering.
Can I return an item?
Can I return an item?
Yes, you have 14 days upon receipt to return an unused item in its original packaging.
How to request a refund?
How to request a refund?
Contact us with your order number. Once the item is received and checked, the refund will be issued within a few days.
My package is late/lost, what should I do?
My package is late/lost, what should I do?
If you experience any delay or delivery problem, please contact us as soon as possible.
We will quickly contact the carrier to resolve the situation as quickly as possible.
I received a damaged or incorrect item.
I received a damaged or incorrect item.
If your order arrives damaged, it is imperative to report it immediately to the carrier upon delivery, by making clear reservations on the delivery slip and checking the contents of the package.
Next, please contact us via our contact form, specifying your order number and attaching photos of the package and the products concerned. We will find a solution quickly.
I have not received a tracking number, what should I do?
I have not received a tracking number, what should I do?
You can find your tracking number from your customer account in "my orders". You can also contact us via our contact form by indicating your order number, our teams will respond to you as soon as possible by giving you your tracking link.
I haven't received my package, what should I do?
I haven't received my package, what should I do?
If you encounter a problem with the carrier, please contact us as soon as possible so that our teams can help you.
The package arrived damaged, what should I do?
The package arrived damaged, what should I do?
If your package is damaged, it is imperative to report it and have it noted by the carrier,
on the delivery note, directly upon delivery by issuing reservations and checking the contents. Do not hesitate to contact us via our form, specifying your order number.